1. Digital product
DiskShift is a downloadable digital software product. There is no physical item to return. Once payment is confirmed, access or license delivery may begin immediately.
2. Refund window
You may request a refund within 3 calendar days of purchase for a DiskShift paid plan. This policy applies to the Complete Solution one-time license and People access unless a specific order or mandatory consumer law gives you a longer right.
3. How to request a refund
Contact us through the Contact & Support page. Include:
- the email used for the order;
- your Razorpay/payment order or payment reference;
- the DiskShift plan purchased; and
- a short reason for the request.
We may ask for reasonable information to verify the order. Never send your card number, CVV or UPI PIN.
4. Review and decision
We review eligible requests and confirm the decision by email. A refund may be declined where the request is outside the stated window, the order cannot be verified, there is evidence of fraud or abuse, or the request relates to a separately identified non-refundable service. This does not remove rights that cannot legally be excluded.
5. Refund method and timing
Approved refunds are sent to the original payment method through the payment provider. DiskShift does not refund to a different card, bank account or wallet. After we initiate the refund, the payment provider and bank control the final posting time; the status or refund reference will be shared when available.
6. Cancellation
For a one-time license, there is no recurring subscription to cancel. For People access, send a cancellation request before the next renewal or billing event where applicable. Cancellation stops future access or charges as described in your order; it does not automatically create a refund for an already-started minimum term. Eligible refund requests remain governed by the 3-day window above.
7. Payment failures and duplicate charges
If a payment fails, is reversed, or appears duplicated, contact support with the payment reference. We will check the merchant record and coordinate with the payment provider. Do not retry repeatedly if your bank shows a pending charge; pending authorizations may resolve automatically.
8. Contact
Support is available through Contact & Support. Please allow a reasonable response time for verification.